Charlotte Linde
About Charlotte
Charlotte’s
specialization is in narrative and institutional memory, and at NASA, some of
her recent work tackles how moon and Mars spaceship planning teams “preserve
and use representations of the past to guide present and future actions.”
So, for example, how does NASA as an organization learn from past
successes and failures in advancing the next mission. Narratives are one
form in which knowledge is stored and a linguist can think about things like:
Who uses them? In what contexts? To what ends? Does the
institution want to manage these uses? If so how and why?
For
those of you unfamiliar with her work, Charlotte is probably best known for her
work on politeness and accidents in pilot-air traffic controller interactions.
Another
thing that she is working on now is the nature of authority, and how it is
negotiated in language. This is a HUGE area for linguists. I
About Knowledge Management
Charlotte’s
work for NASA falls within the realm of “knowledge management.” What is
“knowledge management” you ask? Well, if you want to learn more, here
is a place to start. The author of that resource defines it this way: “Where
and in what forms knowledge exists; what the organization needs to know; how to
promote a culture conducive to learning, sharing, and knowledge creation; how to make the right knowledge available to the right
people at the right time; how to best generate or acquire new relevant
knowledge; how to manage all of these factors so as to enhance performance in
light of the organization’s strategic goals and short term opportunities and
threats.
Linguistics
as training for Knowledge Management
In
our conversation, Charlotte helped me to see that knowledge management is
something that we linguists are uniquely equipped for. We listen better
than the average bear. We observe detail better than the average
bear. We cue into things that other people might not even notice in the
first place.
For
instance, I happen to posses a great deal of knowledge about where it is that
people have found professional expression of their passion for
linguistics. To apply a knowledge management lens to my situation would
be to think about the forms in which my knowledge about career paths is
stored. Where is this information contained? Right now, a great
deal of it exists only in my brain and then in the stories that I tell. I
am invested in finding more ways to disseminate this information, in other
words, it is tied up with a strategy to want to share my knowledge for myriad
reasons, among them:
- Dissemination would help employers better understand how to use us as linguists, perhaps forging new connections, ones that we have not yet dreamed of
- Dissemination helps those who are just starting their training envision new ways of applying it, perhaps motivating a current student to take a class that they would not have thought to take otherwise
- Dissemination helps those who are out there working better understand and articulate the value of their work
- Which might attract those who are only thinking about studying linguistics, and who would have been turned off by the field if they thought the only application of it were in academia.
Source:
https://careerlinguist.com/2013/07/24/planning-to-remember-my-conversation-with-charlotte-linde-narrative-and-organizational-memory/
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